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Integrated Access and Referral Team (i-ART)

This single integrated front door (i-ART) will support professionals and members of the public with concerns about the welfare of a child, families requiring a multi-agency response and individuals affected by domestic violence and abuse.

Who to contact

I-Art 0300 123 7047
Emergency Duty Team (out of hours) on 01244 977277
Report a Concern about a child

Where to go

Wyvern House
The Drumber

Time / Date Details

Session Information
Monday - Thursday - 8:30 am - 5:00 pm, Friday 8:30 am - 4:30 pm
Outside of these hours if you have concerns relating to a child's welfare contact the Emergency Duty Team on 01244 977277. Police can also be contacted on 0845 458 0000 (999 in an emergency).

Other Details


Table of costs
Table of costs
AmountCost Type


Age Ranges
0 - 25 years
Areas Covered
All Areas Of Cheshire West And Chester
Referral Details

Making a referral

Professionals making a referral online must observe the following guidance:

  • As many fields as possible should be completed. Some fields must be completed in order for the referral to proceed. The name, address and contact details of the person making the referral must be included

Please note that the Multi-Agency Referral form will confirm whether you are a referring professional or a member of the public.

  • Online referrals are checked throughout the day on weekdays. The team aim to assess each referral within 1 working day and will respond on a priority basis. The Integrated Access and Referral Team (iART) will decide whether threshold is met to progress the referral either to Children’s Social Care for a statutory social work assessment or to Early Help and Prevention, or whether threshold has not been met for the referral to progress and provide other information/advice/guidance.
  • Individuals have a right by law to view records held about them. It is exceptional that information is withheld from a service user and this should be borne in mind when making an online referral. Please refer to the privacy notice for more information.

Please note the above reference to the continuum of need and the purpose of iART as the integrated front door for Children’s Social Care and Early Help and Prevention.

Referral criteria
Referral criteria
Via Gp Or Health Professional
Via Camhs (Child And Adolescent Mental Health Services)
Via Housing Advice
Via Independent Living Team
Via Jobcentre Plus
Via School
Via Social Care
Via Voluntary Agencies
Via Youth Offending Team
Other notes

We obtain views from our customers from our practitioners via working groups and questionnaires as part of benefits realisation.

Local Offer

Local Offer Age Bands
Pre and Post Birth < 0 - 2 years
Secondary 11 - 16 years
Early Years 2 - 5 years
Primary 4 - 11 years


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