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School Transport

We provide information on mainstream transport for pupils age 4-16, special educational needs, medical needs and transport information for learners age 16-18 in further education and continuing learners aged 19 and over with learning difficulties and/or disabilities for children and young people who qualify under the current transport policies. 

Who to contact

0300 123 7039

Where to go

Transport Commissioning Service
Floor 4

Time / Date Details

Session Information
Monday - Friday - 8:30 am - 5:00 pm

Other Details


Age Ranges
4 - 19 years old
Areas Covered
All Areas Of Cheshire West And Chester
Referral criteria
Referral criteria
Self Referral

Local Offer

Local Offer Age Bands
Transition to adulthood 14 +
Secondary 11 - 16 years
Primary 4 - 11 years


Rated 3 out of 5
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Travel and Transport
My child has been using transport ince September to get to school.  The drivers are all friendly and their best to help.  At times the bus gets to school late and I wonder if there are too many pickups on a route to get them to school on time.  I did have some frustration in getting information about what was going to happen over the summer months.  Routes tool longer than they should have done to get planned and it was only through persistent contact that we get a diver to visit before  staring school.  I was told this was because the system only route pans 2 weeks in advance.  When kids have activities after school it was difficult to get places due to the lack of information given.

Senior Commissioning Manager says:  

The Transport Commissioning team plan transport bearing in mind the time it takes to pick up children who may have additional needs, and local traffic conditions.

It is common in the first few weeks of term for routes to take slightly longer due to heavier traffic and passengers getting used to their new pick ups.  Unfortunately, even after routes have settled, severe traffic issues, for example, following collisions can mean that routes operate late and this is unavoidable. 

 The Council plans routes as early as possible once pupil details are known and then ensures that parents are made aware of who will be transporting their children to school, and arranges meet and greets.  In most cases, this is done in good time with information letters going out to families in July or early August and meet and greets taking place between drivers and pupils during the month of August.  For families applying for transport late, transport arrangements and meet and greets take place as soon as is practicable.

Transportation Services to/from School
It is hit and miss – if the driver and the helping lady are understanding of the child’s condition needs it is wonderful, if they do not match up, then it is a struggle every day, twice a day causing long term – negative effect on the user of the service.

Senior Commissiong Manager says: At the start of each academic year, Transport Commissioning and Special Schools provide specific training to Drivers and Passenger Assistants relating to the needs of the children in their care, as well as a Code of Conduct for Drivers and Passenger Assistants.  Where feedback is received that there are still issues, extra support is offered to ensure any issues are resolved, and if issues persist, this is dealt with contractually.

The Council welcomes comments regarding its service either directly to the team, or alternatively to the Council’s Solutions Team.

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